Help Center

Bulletin Releases from 2024 22

• December 30, 2024: New Year's Day Hours
• December 19, 2024: Christmas Hours
• December 11, 2024: New PCR Vendor, Borrower Terms Doc, and Enhanced ROV Reporting
• November 26, 2024: Thanksgiving and Black Friday Hours
• October 21, 2024: New ROV Features, MFA, and More!

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Bulletin Releases from 2023 26

• December 28th, 2023: New Year's Day Hours
• December 21, 2023: Christmas Holiday Hours
• December 13th, 2023: PDCs Paid by Credit Card, Reports to Co-Borrowers, and More!
• November 22nd, 2023: Thanksgiving Holiday Hours
• November 8th, 2023: Veterans Day Observed Holiday Hours

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Bulletin Releases from 2022 29

• December 29th, 2022: New Year's Day Observed Holiday Hours
• December 28th, 2022: Hide Service Fees, On Hold Verbiage Update, and More!
• December 21st, 2022: Christmas Holiday Hours
• November 16th, 2022: Scorecard to Encompass, Payment Method Dropdown, and Reporting Enhancements
• November 9th, 2022: Veterans Day Hours

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Bulletin Releases from 2021 13

• December 16, 2021: SharperLending Solutions Security Statement for Java Logging Library ("Log4j")
• December 15th, 2021: AWS Regional Outages RESOLVED
• December 8th, 2021: VEROS Outage Resolved
• November 17th, 2021: Party Responsible for Payment, Investor Column, Require Estimated Value/Sales Price, and More
• November 2nd, 2021: RESOLVED - VA/WebLGY Appraisal Connectivity Issues

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Bulletin Releases from 2020 8

• November 6, 2020: Verisite features, Canned Messages, and Custom Property Classifications
• August 21, 2020: Customer Service Enhancements
• June 26, 2020: Custom Lender Fees and Borrower Notifications
• May 1, 2020: Verisite Features
• March 27, 2020: Verisite Features, Conditional Acceptance Updates, Customize Dashboard, and More

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Bulletin Releases from 2019 12

• November 8, 2019: Verisite and Scorecard Enhancements, Investor Field, and More
• October 14, 2019: MBA Conference
• August 9, 2019: Scorecard and Mobile Site Updates
• June 21, 2019: New Order Enhancements and Standalone Scorecard
• May 31, 2019: Verisite Enhancements, Reg B Update, Require CC from Borrowers, and More

View all 12

Bulletin Releases from 2018 8

• November 16, 2018: Verisite and Report Enhancements, FEMA Monitoring, and More
• November 9, 2018: Verisite Pre-Release
• September 14, 2018: Versite Launch
• September 4, 2018: Verisite Pre-Release Notice
• June 22, 2018: Require Purchase Contracts, Tiered Pricing, Commercial Reporting, and More

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Widget Panel 2

• Order Statuses
• Profile and Notification Levels

New Order 7

• Auto-Request Residential Bids on Order Placement
• Capturing Custom Fees from the Borrower When Placing an Appraisal Order
• New Order Layout for Administrators
• New Order Layout for Managed Users
• Order Placement with Custom Property Classifications

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Orders 18

• Accepting a Bid and Assigning a Commercial Appraiser - Instructions for Administrators
• All System Generated Notifications
• Allow Managed Users to Review Commercial Order Bids
• Change Residential Bidding Orders to Rotation
• Change Residential Order to Bidding

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Lender Level Settings 4

• Lender Level Settings
• Enabling Multifactor Authentication (MFA)
• Create a Lender-Wide Manual Review Panel
• Create Lender-Wide Canned Messages

Division Settings 23

• Billing and Services Tab
• Commercial Settings
• Completeness Check Rule Set
• Create a New Division
• Custom Lender Fees Quick Start

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Manage Users 4

• An Overview of an Administrator Account
• Managing Users
• Setting Up a Commercial Administrator
• Supervisor/Originator Guide

Manage Appraisers 4

• Creating and Applying Tiered Panels
• Managing Appraisers
• Setting Up a Commercial Appraiser Panel
• Working with a Controlled Rotation

Manage Reviewers 4

• Managing Reviewers
• Manual Reviewer User Training Guide
• Review Panel Setup: Anyone Can Be A Reviewer...
• Setting up Controlled Rotation for a Reviewer

Manage AMCs 1

• Managing AMCs

Users Tab 4

• Restrict a User to Only Place Orders via an LOS Interface
• Restrict a User to Only Use Canned Messages
• User Types and User Rights
• Users Tab Snapshot

Lender Appraisers Tab 4

• Create and Apply Tags to Appraisers and Appraiser Groups
• How to Edit Appraisers and Appraiser Members Profiles
• How to Edit Appraisers and Appraiser Members Settings
• Working in the Lender Appraiser tab

Appraiser Blocklist Tab 2

• Adding Appraisers to the Blocklist
• Removing Appraisers from the Appraiser Blocklist

Messages 2

• Messages Feature for Managed Users
• Messages Overview

Archive 2

• Archive Feature for Managed Users
• Archive Overview

Reporting Overview 4

• Creating Custom Reports
• Reporting for Managed Users
• Reporting Snapshot
• Working with Management Reports

UCDP Seller Numbers 1

• Assigning and Removing UCDP Seller Numbers

EAD Portal Setup Information 2

• FHA EAD Quick Start Guide
• Working with the FHA EAD Connection

Billing Payment Types and Processes 8

• Bank Account
• Bill Me
• Credit Card
• Credit Card – Request from Borrower
• eCheck

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Borrower User Information 5

• Borrower Overview: What to Expect During Your Home Appraisal
• Securely Paying for Your Appraisal via Credit Card
• Scheduling the Appraiser Visit at Your Residence
• Viewing and Downloading Your Completed Appraisal Report
• Borrower Initiated Reconsideration of Value (ROV) Process

Appraisal Scorecard 3

• The Appraisal Scorecard: Automating Analysis of Collateral Risk
• Working with the Standalone Appraisal Scorecard
• Create Indicative Words For Scorecard

Valuations 2

• Automated Valuation Models (AVMs)
• Property Condition Reports (PCRs)

Verisite 8

• Working in the Verisite Mobile Property Inspection App
• Verisite Property Inspection Reports: A Guide for Lenders
• Placing a Verisite Order
• Working Within a Verisite Photo Report Order
• Verisite Collateral Data Report

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VA Ordering 11

• Setup VA Ordering for Your Organization
• User Level VA Settings Setup
• Place a New VA Order
• Connect Existing VA Orders
• Editing a VA Appraisal Order

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Encompass® Partner Connect (EPC) 16

• Setup Encompass®Partner Connect (EPC) to Appraisal FirewallX
• Store Appraisal FirewallX Credentials in Encompass® Partner Connect (EPC)
• How to Customize Document Folders in Encompass® Partner Connect (EPC)
• Ordering from Encompass® Partner Connect to Appraisal FirewallX
• How to Place a Residential Order from EPC to Appraisal FirewallX

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Encompass® - SmartClient 8

• Setup Encompass® to Appraisal Firewall Interface
• Customize Data and Documents
• Ordering an Appraisal from Encompass®
• Ordering a Second Appraisal or Re-Inspection
• Sending a Message/Receiving Status Updates

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Byte 3

• Byte to Appraisal Firewall Setup
• Placing a Byte Appraisal Order to Appraisal Firewall
• Document Retrieval from Appraisal Firewall to Byte

Calyx Point 1

• Calyx Point to Appraisal Firewall Interface Overview

FICS (Financial Industry Computer Systems) 6

• Setup the FICS-Appraisal Firewall Interface
• Placing a FICS Appraisal Order
• Appraisal Firewall Ordering Screen
• Sending a Message/Receiving Status Updates
• Submitting to UCDP/EAD

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MeridianLink Mortgage (formerly Lending QB) 6

• Setup the MeridianLink Mortgage (formerly LendingQB)-Appraisal Firewall Interface
• Ordering an Appraisal from MeridianLink Mortgage (formerly LendingQB)
• Ordering a Second Appraisal or Re-Inspection
• Sending a Message/Receiving Status Updates
• Submitting to UCDP/EAD

View all 6

Training Videos 16

• Appraisal Firewall Top Features
• Appraisal Report Comparison Overview
• Appraisal Scorecard Overview
• Appraisal Scorecard Training
• Borrower Appraisal Delivery

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2024 Webinars 2

• October 15, 2024: New ROV Features Webinar
• August 8, 2024: Borrower Initiated Reconsideration of Value (ROV) Updates

2023 Webinars 2

• April 14th, 2023: Introducing PDCs
• June 9th, 2023: Order Appraisal Directly from PDCs