When accessing your Appraisal Firewall account, the main dashboard will be the focal point of viewing and interacting with all your orders. This guide explains the various dashboard features and their functions. 

Content Includes:

• Profile
• Help Center
• Orders 
• Widget Panel
• Pipeline
• Pinned
• Search

Profile

Accessible by clicking the person icon at the upper left-hand side of your account, you can use the My Profile option to view and edit your account information, including address, phone numbers, and login credentials. You can also view your Company Profile information to see corporate contact information.

Help Center

The question mark in the upper left-hand side of your account is where you can access Customer Support contact information, our full Help Center, or send feedback. 

Orders 

The Orders tab will be the default view for your dashboard. All orders that are within your scope can be found and accessed here. There are two main sections of the Orders tab: Widget Panel and Pipeline. 

Widget Panel

The Widget Panel displays snapshot information for all active orders. There are three panels within the Widget Panel: Pipeline, Post Delivery, and Announcements. 

• Pipeline: Shows all active orders. Segments are color coded based on statuses.
  • Yellow: Orders that need attention. These can be orders that are in payment review, requested but not accepted by an appraiser, etc. 
  • Green: Normal active orders. These consist of orders that are assigned or have been accepted.
  • Purple: Orders due soon. Orders that are due within 48hrs of the date required
  • Red: Orders that have passed the date required, i.e. still do not have a delivery a day after the report was required to be supplied.
  • Gray: Completed orders. Under the Recently Completed heading the three most recent completed orders will be listed and accessible. 
• Post Delivery: Shows orders that have had an appraisal report delivery but have additional work to be completed. Pie graph reflects percentages of how many orders fit a specific criterion.  
  • Corrections Required (red): Orders that need corrections made by the appraiser or lender, i.e., unsuccessful SSRs, review rejection, etc. 
  • Disputing (purple): Orders that have an ROV (Reconsideration of Value) that has been supplied. 
  • Reviewing (green): Orders has been sent to a GSE for review, is waiting for another party to complete an action. 
  • Revisions Requested (yellow): Orders that require the appraiser to address something within the report. 
  • Manual Review (blue): Orders that are going through a manual review process. 
  • Completed: This link will default to a calendar feature, where the last 30 days have been preset. Calendar is configurable. Once submitted, any order that went to a completed status in that date range will be displayed. NOTE: if you want to see any cancelled orders that have occurred within the specified date range, select the Include Cancelled button. When enabled, the Completed list will reflect completed and cancelled orders. 
• Announcements: May show spotlight features, messages, etc. 

Pipeline

This section will display the list of orders that match the filtering specifications. Permits column customization, sending group messages, and export options to generate a report. 

Pinned

The Pinned tab will show any orders that have been pinned to the dashboard for quick access. 

Search

The Search bar is always available on the dashboard. Enter the reference number, loan number, borrower name, or address to narrow your results.