Appraisal FirewallX generates several system email notifications for your benefit, that are sent to various users and user types on an appraisal order. These notifications are also documented in the Communication Log for additional authentication and compliance. The following is a list of every system notification that generates an email, a description of the notification, and users that are eligible to receive said notification. 


  • Action Required: Applies to sending messages and is available for all user types.
  • Another Bid Was Accepted: Notification to any appraiser whose bid was not accepted by the lender. Applies to Commercial and Residential bidding orders.
  • Appraisal Inspection Request: Notification sent to the Entry Contact on the order regarding appraiser entered inspection times, which requires the Entry Contact to choose from the proposed date/time slots or to request an alternative date/time from the appraiser. 
  • Appraiser Submitted Bid: Notification sent to all users on an order that the appraiser has submitted a bid. Applies to Commercial and Residential bidding orders. 
  • Bid Cancelled: Notification sent to any appraisers that have been requested to submit a bid but did not take any action prior to a submitted bid being awarded. Applies to Commercial and Residential bidding orders. 
  • Bid Due Date Changed: Notification sent to any appraisers that have been requested to submit a bid, alerting the appraisers that the bid due by date has been altered. Applies to Commercial and Residential bidding orders.
  • Bid Request: Notification sent to any appraisers that have been requested to submit a bid. Applies to Commercial and Residential bidding orders.
  • Bids All In: Notification sent to all users on an order that all bids requested have been accepted or declined. 
  • Borrower Declined Electronic Delivery: Notification to the users on the order that the borrower was unable to open and review the appraisal report. 
  • Cancellation: Notification to the appraiser that the order has been cancelled. 
  • Conditionally Accepted: Notification sent to Administrators that an appraiser has accepted the order with conditions, which can be accomplished by the appraiser requesting a different appraisal fee and/or date required.
  • Conditions Approved: Notifies the appraiser that their conditional acceptance was approved by the lender. 
  • Conditions Declined: Notifies the appraiser that their conditional acceptance was declined by the lender. 
  • Convert PDF to XML Issue: Notification sent to all users on a Scorecard order that the PDF conversion failed. This is usually a result that the PDF supplied is not a first-generation PDF version of the appraisal report. 
  • Disclosure: Notification sent to all users on an order that the appraiser has provided appraisal services on the subject property in the most recent three years along with any commentary the appraiser chooses to include.
  • FHA EAD Issue: Notification sent to the users on the order that the FHA EAD check was not accepted successfully and warrants review.
  • Inspection Scheduled: Notification sent to the entry contact by the appraiser that displays the date and time when the inspection will occur.  
  • Manual Review: Notification sent to all users on the order that the appraiser has delivered the appraisal report and is now awaiting to be reviewed by a Reviewer. Only applies if Manual Review is enabled on the division the order was placed. 
  • Message: Notification sent to the recipient as specified by the sender. Can apply to all user types.
  • New Request: Notification to the appraiser assigned to the order that a new order is awaiting their attention to either accept or decline.
  • Order Details Changed: Notification to the appraiser that something on the order details have changed. 
  • Order Hold: Notifies all users and the appraiser on the order that the order has been placed on hold. 
  • Order Resumed: Notifies all users and the appraiser on the order that the order has resumed processing. 
  • Payment Received: Notification sent to the users on the order that the borrower has successfully submitted their payment information. 
  • Payment Requested: Notification sent to all users on the order that payment has been requested from the borrower. 
  • Payment Required: Notification sent to the borrower that alerts the borrower that they will need to enter their credit card information to pay for the appraisal order.
  • Payment Submitted: Notification sent to all users on the order that the borrower has submitted their payment information. 
  • Price Change Approval Required: Notification sent to the users on the order that the appraiser is requesting an increase to their fee, which requires lender approval. Also applies if the lender is requesting the appraiser to approve a price change that is lower than the appraiser accepted the order. 
  • Price Change Request Cancelled: Notification sent to the users on the order that the appraiser has cancelled their request to increase their fee. Also applies if the lender has cancelled their request to decrease the fee the appraiser accepted the order at. 
  • Price Change Response Price Changed: Notification sent to the appraiser that their price increase was approved by the lender. Also applies if the appraiser approved a price decrease as submitted by the lender. 
  • Price Notification: Notification sent to all users on an order alerting the overall cost of the appraisal, including any lender paid fees. 
  • Report Completed: Notification to all users on an order that the appraiser has successfully delivered the appraisal report through the system.
  • Request Reassigned: Notification to the appraiser that the order has been reassigned. This can be done manually and Administrator user or automatically when the appraiser does not accept the order during the allotted acceptance timeframe.
  • Review Issue: Notification sent to the appraiser that the Reviewer has rejected the delivered appraisal report along with any commentary that the Reviewer is requesting the appraiser to provide. 
  • Reviewer Not Assigned: Notification to all Administrator users that a Reviewer has not yet been assigned to an order.
  • ROV Request: Notification to the appraiser and users on the order that a Reconsideration of Value (ROV) has been submitted. Allows the lender to include additional comparables for consideration. Also applies to borrower-initiated ROVs, where the lender is notified to review the proposed comparables to determine if those suggestions get sent to the appraiser.
  • ROV Response: Notification email to the users on the order that the appraiser has responded to the ROV request.
  • Thank You for Your Appraisal Order: Notification sent to the borrower when the lender enters payment on the borrower’s behalf. 
  • UAD Check Issue: Notification sent to the users on the order that the UAD check was not accepted successfully and warrants review. 
  • UCDP Issue: Notification sent to the users on the order that the UCDP check was not accepted successfully and warrants review. 
  • User Added: Notification sent to the user that has been added to an order. 
  • User Removed: Notification sent to the user that has been removed from an order.
  • User Requested Bids: Notification sent to Administrators that a Residential order has been changed to a Residential bidding order. Only applicable when Allow Bid Requests has been enabled at the division level.