If you placed your VA appraisal order within the VA Portal directly, you can connect the VA order in Appraisal Firewall through the VA Case Number. Just like placing a new VA order, select the appropriate division that is connected to the VA Lender ID from the Lender Division dropdown. You will need to select at least one user from the Available Users list, enter the borrower’s name, choose VA from the available loan types, and select a Loan Purpose.
Entering the case number as provided by the VA will establish the connection between Appraisal Firewall and the VA portal. The format for the VA Case Number will need to be XX-XX-X-XXXXXXX (two digits-two digits-one digit-seven digits).
You will see a green checkmark in the upper right-hand side, signifying all requirements for the Loan section have been met.
Next, you will enter the Property information. Enter all the required fields as designated by an asterisk (*). Once all the required fields have been input, you will see a green checkmark to the right.
When both the Loan and Property sections reflect a green checkmark, you will be able to select the Order button at the bottom of the screen.
Once the order has been placed within Appraisal Firewall, you will be directed to the Communications Log, where a VA Update banner will be displayed. This banner will show the sequence of statuses, in real time, that have occurred, i.e. verifying your VA ID.me login credentials, confirming the COE, etc.
You can expand the banner to view all statuses, and/or use the 'X' to close out the banner once you have reviewed its contents.
Appraisal Firewall will automatically reach out to the VA portal to retrieve any updates and documents associated with the VA Case Number. Please note, this process can take up to a minute to establish a retrieval from the VA. A successful retrieval will post the updates to the Communication Log, while the documents will be accessible as outputs i.e., 1805 form, appraisal report, etc. These documents will also be available via the Documents tab.