Help Center

Selecting Credit Card will add a new Payment section on the New Order screen. Any field with an asterisk (*) is a required field and will need to be entered to have the Order button available. Appraisal Firewall is the party responsible for remitting payment to the appraiser since Appraisal Firewall is processing the payment type. Acceptable card merchants will be displayed adjacent to the Payments Accepted, i.e. Visa, Mastercard, etc. 

Please note that a Card Holder must be selected as the User or Borrower to ensure the Order button at the bottom of the screen is enabled. Selecting the appropriate card holder will also aid in accurate billing activity information. 

• User – The credit card belongs to the User, i.e. the user placing the order.
• Borrower – The credit card belongs to the Borrower.

When entering the credit card number, be sure to manually key in the card number as the copy/paste function can cause an error which will prevent you from successfully placing the order. Additionally, do not enter any spaces or dashes when entering the credit card number. 

Once the full card number has been entered, you will see the name of the credit card merchant listed below the Card Number field. 

Within the Payment section, you will see a disclaimer to the right. This is to inform users that the authorization receipt on the Communications Log is not a verification of payment. Rather, it is an authorization that the Credit Card is authentic. 

When viewing the Communications Log, the authorization will be displayed as the following:

Opening the Payment Authorization will look like the following, where the last four digits of the Credit Card will be displayed: 

Another location the payment is disclosed for all parties is the Print view from the Property Information (house icon) tab. 

Located under the Payment Details heading, the information will display that Appraisal Firewall pays the appraiser directly. Additional information shown is how much the appraiser is charging for the work completed and if any service fees are assessed by the appraiser. In the example below, the appraiser would collect $3. 

The Billing Details tab will also display the party responsible for paying the appraiser. This can be found towards the bottom of the screen. 

When an appraiser accepts the order, this will trigger the transaction to go through, collecting the funds from the Credit Card.   

Once the order is completed, Appraisal Firewall will remit payment to the appraiser. Since Appraisal Firewall is the party responsible for remitting payment, any service fees the appraiser is responsible for paying will automatically be deducted. Payment cycles by Appraisal Firewall occur twice a month. 

• Orders completed between the 1^st and 15^th of the month will have payment remitted on or around the 20^th of the month.
• Order completed between the 16^th and End of the month will have payment remitted on or around the 5^th of the following month.