Help Center

The Commercial section allows you to manage your commercial order workflow by providing settings specific to commercial orders. This section of the Settings window is only available if you have enabled Commercial ordering within the Billing/Services section.

• Auto-Request Bids - By default, administrator users need to manually select which appraisers to request bids from. With the 'Auto-Request Bids’ feature enabled, whenever a user places a commercial order, the system will automatically request bids from all eligible appraisers on your appraiser panel.

• Allow Managed User to Review Bids - By default, only administrator users can view and accept a bid. Enable this checkbox to allow supervisor and originator users to be able to view and accept appraiser bids as well. Appraiser name and contact information is still suppressed from managed users with this feature enabled.

• Restrict Bid Acceptance to Admins Only - By default, all users who can review bids can also choose the winning bid and assign the order to the appraiser. Enable this feature to only have the assign option available to administrator users and suppressed for supervisors and originators. With this feature enabled, managed users will be able to review the bids submitted but will not be able to approve the winning bid to assign the order.

• Allow Conditional Acceptance - Bids and turn times may vary if there is a time gap between when bids were initially submitted and when a bid is accepted. Because an appraiser’s workload may have changed in that time frame, you can allow them to conditionally accept by proposing an alternate due date/price. If you decline the conditions, you can assign the order to a different appraiser.

• Restrict Conditional Acceptance to Administrators Only – If you allow conditional acceptance, limit the ability to approve an appraiser’s conditions to Administrator users. Orders will not proceed until conditions are approved/declined by an administrator user. Enabling this feature removes the Approve/Decline button from a managed user’s screen.

• Require Borrower’s Email Address – The borrower email address on the New Order screen will be a required field when this option is selected.

• Require Appraisal Fields from Appraiser – Requires commercial appraisers to enter additional fields on a Commercial order report delivery. Fields required are Appraised Value, Appraised Interest, Appraisal Effective Date, Insurable Value, Grossing Building Area, Year Built, Number of Units, and Appraisal Condition. Fields can be found under the Deliver Report heading on the Property Information tab.
  

• Set Bid By Date Out _ Business Days – Set an automatic due date for bids to be submitted by. The ‘Reply with bid by’ field on the new order screen will automatically calculate the due date based on the business days entered here.

• Use Standard Bidding Terms – Use this feature if you have a standard bidding terms letter you provide to appraisers on all commercial orders. When enabled, the bidding terms letter will automatically be made available on all commercial orders. If not enabled, you can always supply a bidding terms letter on a per order basis manually. 

• Use Standard Engagement Terms – Use this feature if you have a standard engagement letter you provide to appraisers on all commercial orders. When enabled, the engagement letter will automatically be made available on all commercial orders and can be overridden on a per order basis. If not enabled, you can always supply an engagement letter on a per order basis manually. Utilize the link regarding building customized engagement terms to automatically generate order specific engagement letters. You can read more about the available template HERE.