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Accessing the Reset Password Feature

When users request to have their passwords reset to login successfully to their Appraisal FirewallX account, Administrators with access to Relationships can perform resetting the password to a temporary one via the Users tab. 


From the Users tab, select the arrow on the right to expand the user's profile card. 

Choose Edit Profile. This is where the Reset Password feature can be found. 

Once the Reset Password has been selected, an overlay will appear asking to move forward with performing a password reset for the specified user. Choose Continue to generate a new temporary password for the user or Cancel to return to the previous screen.


Password Reset Email Notification

Upon selecting Continue, the user will receive an Appraisal FirewallX Reset Password email notification. Below is an example of what the reset password email may look like. 

 Included in the body of the email is a HERE link, where users can quickly access the Sign In page. 

A randomly generated Temporary Password will be provided. This temporary password is what users must enter on the Sign In page to prompt resetting the temporary password to a new password. 

The remaining information on the Reset Password email states what users can do if they are not prompted to change their password upon the next login attempt and the Manager's contact information if the user needs further assistance with getting their password updated. Please note: Contact information shown above is an example of how this information will be displayed and may differ upon receipt. 


Sign In and Create New Password

When utilizing the HERE link, users will be directed to the main Sign In page. Users must enter their Appraisal FirewallX email address, which acts as their username, and the randomly generated Temporary Password found in the reset password email notification. Upon selecting the Sign In button, the user will be prompted to create a new password. 

Users must create a New Password and Verify New Password for the Save button to become available. NOTE: the New Password must match the Verify New Password. Upon saving the new password, the user is directed to their main dashboard.