Lenders have the capacity to request Reconsideration of Values (ROVs) or Disputes upon reviewing the appraisal report as provided by the appraiser. This feature exists within the order as ROV/Dispute along the right-side menu and is only available on completed orders. Additionally, since ROV/Dispute is a default order feature, all user types will have access to this button. To disable at the user level, please refer to the Edit Settings section within the User Tab article.
To initiate ROVs or Disputes as the lender, select ROV/Dispute. For a complete guide on the borrower-initiated ROV process, please refer to the Borrower Initiated Reconsideration of Value (ROV) Process walkthrough.
A Reconsideration of Value menu will open for users to Add Comparables, provide Comments, and/or include any relevant documents (via the +Add Attachment feature) supporting the value of the subject property to be reconsidered.
The Add comparable link will reveal a section to input other property addresses to be considered for a reconsideration of value.
A new field will appear, with the number of the comparable reflected. Only the property address of another subject is necessary. Multiple comparables can be included via the Add additional comparable link. Each comp will be designated with an appended number, i.e., Comp 1, Comp 2, etc.
A Comment is required for the Send Message feature to become available. The comment will be sent to the appraiser along with the comps (unless your account Manager oversees all ROVs/Disputes). Provide any supporting documentation via the +Add Attachment/Drag File(s) Here section to be sent to the appraiser.
Once the ROV/Dispute has been submitted, the activity will be posted to the Communications Log. The appraiser will have the ability to advise using the existing report or provide a new report based on the lender provided comps.
Users affiliated with the order will receive an Appraisal ROV email notification. An example of what that email looks like can be found below.
The appraiser has the option to provide an ROV/Dispute Response, where the appraiser can comment why using the existing report is sufficient or have the ability to upload a revised appraisal report. Additionally, the appraiser can apply a new Appraised Value if a change is warranted. Below is the appraiser side of what the ROV/Dispute Response screen looks like.
The Use Existing option will return the order status to Done, while the Upload Revised option will result in a subsequent appraisal report delivery. A revised appraisal report will then proceed with whatever post-delivery workflow your organization has in place.
When the appraiser responds to the ROV request, users affiliated with the order will receive an ROV Response email notification. This email notification is triggered when the appraiser selects the Use Existing option, where the previously delivered appraisal report stands. Additionally, the appraiser's commentary will be included within the email notification and posted to the Communications Log. Below is an example of what the ROV Response email notification template may look like. 
At the time the appraiser utilizes the ROV Response feature, the order will update to a Done status.